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Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform enabling organizations in physical operations—agriculture, construction, field services, transportation, and manufacturing—to harness IoT data for actionable insights and operational improvement. The company helps digitally transform industries representing over 40% of global GDP.
As a Customer Success Manager II, you will work with Samsara's top customers post-implementation, becoming their long-term strategic partner. Your responsibilities include understanding their fleet and unique operational challenges, advising on platform customization, and ensuring they maximize value from Samsara's solutions including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring.
This is a cross-functional role requiring close collaboration with Sales, Support, Sales Engineering, and Product teams. You will be on the front lines ensuring customers increase safety, efficiency, and sustainability of their operations. You'll compose joint success plans, identify expansion opportunities, and serve as the voice of the customer internally.
The role is fully remote, open to US-based candidates (excluding Alaska, Austin, Boulder, California, Chicago, Connecticut, Dallas, Denver, Houston, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle, and Washington D.C.). You should thrive on solving complex problems, building relationships across customer and internal stakeholders, and operating with autonomy in a hyper-growth environment. This is an opportunity to shape the future of physical operations and advance your career within a recently public, rapidly scaling company.
