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Renaissance is a global leader in pre-K–12 education technology, with solutions used in over one-third of US schools and more than 100 countries. The company helps educators analyze, customize, and plan personalized learning paths for students.
As a Customer Success Manager II, you will independently manage a portfolio of district and school-level accounts across Georgia, driving successful implementations at scale. You'll be responsible for understanding customer desired outcomes and ensuring they experience maximum value from Renaissance's platform(s), ultimately supporting successful student learning outcomes.
Key responsibilities include:
- Independently manage assigned territory accounts, executing standard operating procedures and developing proactive strategies based on customer segmentation and goals
- Ensure continuous customer delight throughout their journey with Renaissance
- Identify and document risks with appropriate escalation, leveraging local customer and territory context
- Collaborate cross-functionally with Sales, Customer Support, and Customer Education teams to support customers and drive revenue growth through advocacy and success stories
- Facilitate and manage support, product, and experience-related customer challenges
- Lead strategic customer conversations to ensure alignment between product value propositions and customer goals
- Drive advanced product adoption strategies, developing scalable solutions for common customer challenges
- Analyze customer feedback patterns and success metrics to provide actionable insights to CS leadership
- Execute sophisticated retention strategies through proactive risk assessment and mitigation planning
- Monitor new customers through onboarding to ensure smooth transitions
- Deploy multiple communication strategies for customer engagement
- Provide mentorship in CSM best practices and serve as a subject matter expert
The role requires approximately 15–20% travel to customer sites across Georgia. You'll work with greater independence and strategic autonomy compared to entry-level CSM roles.
