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Teamworks is seeking a Customer Success Manager I to build and lead the company's presence in Italy and Southern Europe. You will own the end-to-end customer relationship for a growing portfolio of accounts, with a focus on professional and elite sports organizations. Key responsibilities include leading Hub implementations delivered entirely in Italian, analyzing customer data to drive engagement and value, managing renewals with a target aligned to the team's 96.5% renewal rate, and building in-person relationships through regular on-site customer visits.
You will partner closely with a dedicated Italian-speaking Account Executive on demos and cross-sell opportunities while owning the post-sale relationship. The role requires positioning Teamworks for continued growth in Italy and Southern Europe, contributing to company strategy based on market knowledge, and ensuring go-to-market plans align with industry needs. You'll translate technical concepts for coaches, medical staff, and administrators, serving as a trusted voice guiding professional sports organizations through software adoption.
This is a ground-floor opportunity to shape how Teamworks shows up in Italy and beyond, with real autonomy and the backing of a team that has already proven this model works across EMEA. You'll be joining at a moment when Teamworks' momentum across Europe is at its strongest.
Required qualifications: Fluent in both Italian and English (spoken and written); hands-on experience working within a professional sports organization or club; strong project management, data literacy, and communication skills; data-driven mindset with passion for customer experience; strong leadership and communication abilities; based in Italy with existing relationships or market knowledge in the region.
Preferred qualifications: Experience in professional football; prior experience using Teamworks products, ideally Hub, or strong working familiarity with the suite.
