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Teamworks is seeking a Customer Success Manager I to own and grow the customer relationship across Italy and Southern Europe. You'll be based in the UK but will travel frequently to Italy to build in-person relationships with professional sports organizations—Teamworks' core customer base.
In this role, you will own the end-to-end customer relationship for a growing portfolio of accounts, lead Hub implementations delivered entirely in Italian, and drive renewals while maintaining the team's 96.5% renewal rate. You'll analyze customer data to identify engagement opportunities, partner with the sales team on cross-sell initiatives, and serve as a trusted advisor to coaches, medical staff, and administrators navigating software adoption.
You must be fluent in both Italian and English (spoken and written), as trust in the region is built in-language. Hands-on experience working within a professional sports organization or club is essential—you need to understand how customers operate day-to-day. Strong project management, data literacy, and communication skills are required to translate technical concepts for non-technical stakeholders.
This is a ground-floor opportunity to build Teamworks' presence in one of Europe's biggest growth markets for sports tech, with real autonomy to shape go-to-market strategy and company positioning in Italy and Southern Europe. You'll join a proven team at a moment of strong EMEA momentum. Prior experience living/working in Italy, familiarity with professional football, or hands-on experience with Teamworks products (especially Hub) is a plus but not required.
Teamworks is the Operating System for Sports, powering 7,000+ organizations worldwide from collegiate programs to every major pro league. The company was founded in 2006 and has grown to 600+ global employees.
