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Droxi is an AI-powered healthcare platform solving EHR inbox overload for medical providers. As Customer Success Manager, you'll own the success of U.S. healthcare clients and drive product improvements through customer feedback.
Key responsibilities:
- Lead hands-on onboarding and implementation for new healthcare clients, ensuring rapid time-to-value and platform adoption
- Provide technical training, troubleshoot complex issues, and proactively identify and resolve blockers before they impact client operations
- Develop deep, trusted advisor relationships with key stakeholders at client organizations
- Systematically gather customer feedback and translate insights into actionable recommendations for Product, R&D, and Sales teams
- Conduct quarterly business reviews with clients, track KPIs, and identify expansion opportunities
- Build and nurture client champions who advocate for the platform internally
- Serve as the primary point of contact for assigned accounts, ensuring high satisfaction and retention
You'll work closely with a small, mission-driven team in a fast-growing healthtech startup. Your direct impact on both customer outcomes and product direction makes this a high-leverage role. The position is based in Boston with in-office presence expected.
