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Anthropic is seeking an experienced Customer Success Manager to drive AI adoption across the Healthcare and Life Sciences (HCLS) segment. In this strategic role, you'll serve as a trusted advisor to enterprise customers spanning pharma, life sciences providers, and health systems, helping them maximize value from Claude's full product suite including Claude Enterprise, Claude Code, and API offerings.
You'll build deep, trusting relationships with key customer decision-makers, understanding their business objectives, strategic direction, and technical needs. Working closely with the broader account team, you'll help customers identify the right Claude capabilities for their specific use cases, provide best practices guidance, and support them as usage and adoption evolve.
Key responsibilities include: developing strategic customer relationships and account plans; becoming an expert in Anthropic's products and their technical nuances; proactively driving usage planning and identifying optimization opportunities across both consumption-based and seat-based models; monitoring usage patterns and addressing underutilization; serving as a thought partner on product roadmap and new capabilities; quantifying and documenting customer value realized through business outcomes and ROI; identifying new use cases and expansion opportunities across customer organizations; developing and executing change management strategies including training programs and center of excellence development; owning the complete customer lifecycle including quarterly business reviews; and developing scalable engagement strategies and playbooks for your industry portfolio.
You'll balance high-touch strategic accounts with efficient coverage models to maximize impact. Your insights from customers will directly inform Anthropic's research priorities, product development, and go-to-market strategies, making you a key voice in shaping how the company builds and delivers value.
