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Contentful, a leading digital experience platform, is seeking a Customer Success Manager, Growth for the EMEA region. In this high-velocity role, you will work directly with a diverse portfolio of customers to ensure they maximize value from the Contentful platform and achieve their technical and business goals.
Key responsibilities include:
- Onboarding and guiding new EMEA customers to align value expectations from day one
- Executing customer programs in partnership with product, sales, and marketing teams
- Managing a large book of business using tech tools to optimize workflows and maintain high throughput
- Driving product adoption and customer satisfaction by influencing health scores
- Proactively monitoring customer usage and health metrics to mitigate risks and identify expansion opportunities
- Collaborating with the Renewal team to maintain strong customer retention rates
- Translating customer insights into actionable feedback for product and go-to-market teams
- Traveling approximately 10% annually for customer onsite meetings
You will need 3+ years of customer-facing experience, ideally in Customer Success Management or Account Management. Strong communication skills in English are essential, with fluency in French, Italian, or Arabic as a plus. Technical understanding is important—you should be comfortable learning Contentful APIs, understanding modern content management stacks, and independently using data tools to create meaningful customer insights and custom reports.
The ideal candidate is detail-oriented, organized, collaborative, and genuinely customer-first in mindset. You'll work with customers at all stages of their journey, from new implementations to expansion and renewal.
