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Linear is seeking a Customer Success Manager to build and manage relationships with its top mid-market customers. As part of the early customer success team, you'll establish foundational practices and processes while serving as the primary point of contact for key accounts.
Key responsibilities include developing and maintaining strong relationships with key stakeholders, becoming a product expert to help customers drive business outcomes, leading customer onboarding and training initiatives, and expanding adoption of Linear within accounts. You'll also serve as the voice of the customer internally, collaborating with product, sales, and support teams to advocate for customer needs and drive product enhancements.
Linear is a remote-first company with optional co-working offices in San Francisco, New York, and London. This role is open to North America-based candidates with flexibility to work from anywhere in the region. The company values deep focus and async collaboration, with intentional in-person moments through team off-sites and occasional travel.
Linear has become the platform of choice for over 40,000 companies including OpenAI, Coinbase, and Ramp. Founded in 2019, the company is building the product development system for teams and agents, with AI fundamentally reshaping how software gets built. The distributed team spans North America, Europe, and Australia, united by relentless focus, fast execution, and deep care for software craftsmanship.
Compensation includes competitive salary and equity with employee-friendly terms (early exercise, extended exercise window), home office stipend, paid lunch and coffee during workdays, paid co-working space access, comprehensive health/dental/vision insurance, regular team events and offsites, 5 weeks paid vacation, and 4 months paid parental leave.
About Linear
SaaS / Enterprise Software; Product — issue tracking and product development workflow software.
