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Exiger is a global leader in supply chain and third-party risk management technology. The company's AI platform, 1Exiger, delivers visibility into complex supplier ecosystems using proprietary data and advanced AI to surface risk, automate compliance, and unlock efficiencies. Trusted by 550+ global customers including Fortune 500 companies and U.S. government agencies, Exiger is FedRAMP authorized.
This Customer Success Manager role focuses on the Defense Industrial Base (DIB) segment. You will lead strategic customer engagement with DIB organizations, driving adoption, retention, expansion, and operational success. Reporting to the Director of DIB Government Customer Success, you'll manage a portfolio of government and defense contractor customers in a fast-paced SaaS environment.
Key responsibilities include: driving customer adoption and retention through proactive engagement; managing executive relationships with defense contractors and government agencies; leading cross-functional initiatives to deliver measurable customer outcomes; identifying expansion opportunities within existing accounts; ensuring customers achieve their desired business outcomes with the platform; and collaborating with product, sales, and implementation teams to optimize customer success.
The ideal candidate has early-to-mid career experience supporting U.S. defense contractors, federal programs, or supply chain risk initiatives. You should demonstrate strong executive relationship management skills, ability to lead cross-functional projects, and proven success delivering customer outcomes in SaaS or technology-enabled environments. Understanding of defense industry compliance, supply chain complexity, and government procurement processes is valuable. This role is hybrid based in McLean, VA, with flexibility for remote work.
