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Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform enabling organizations dependent on physical operations to harness IoT data for actionable insights. The company helps improve safety, efficiency, and sustainability across industries representing over 40% of global GDP—agriculture, construction, field services, transportation, and manufacturing.
As a Customer Success Manager, you will be the primary point of contact for top-tier customers post-implementation, working to maximize their value from the Samsara platform. Your responsibilities include understanding each customer's fleet and unique operational challenges, advising on platform customization, and serving as their long-term strategic partner.
This is a cross-functional role requiring collaboration with Sales, Support, Sales Engineering, and Product teams. You'll translate customer needs into product feedback, identify expansion opportunities, and ensure customers achieve their safety, efficiency, and sustainability goals. The role offers exposure to multiple aspects of a hyper-growth, recently public company.
You thrive solving complex problems, building and maintaining strong relationships with customers and internal stakeholders, and taking ownership of your career development. You're motivated by the real-world impact of your work—ensuring truck drivers deliver safely and on time, students reach school safely, and critical infrastructure operates reliably. French language fluency is required for this Canada-based role.
