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Spendesk is seeking a Customer Success Manager to serve as the trusted partner for French and Spanish-speaking mid-market customers. This is a strategic, consultative role—not support—where you will own a portfolio of 120–150 accounts and drive adoption, retention, and expansion.
Your core responsibilities include building strong relationships with Finance Managers, CFOs, and Finance Directors; guiding customers through onboarding and long-term adoption; monitoring account health and engagement; identifying and mitigating churn risks; and demonstrating ROI. You will lead regular account reviews, create success plans aligned with customer objectives, and advise on best practices for optimizing Spendesk usage.
You will also identify upsell and cross-sell opportunities, partner with Account Managers on expansion deals, and support renewal conversations. As the voice of the customer, you will share structured feedback with Product, Marketing, and Sales teams, identify recurring needs, support feature launches, and contribute to customer advocacy initiatives including testimonials and case studies.
You will collaborate closely with Account Managers, Product, Marketing, and Support to deliver an outstanding customer experience across two strategic markets. The role requires fluent French or Spanish and professional English proficiency, previous customer-facing experience (Customer Success, Account Management, or Client Management), a consultative mindset, strong ownership and autonomy, ability to build relationships with senior stakeholders, analytical skills, and excellent communication.
A strong plus is experience in SaaS, fintech, payments, accounting, ERP, or financial software; working with Finance or Operations teams; managing mid-market portfolios at scale; and familiarity with Salesforce, HubSpot, Gainsight, Planhat, or Intercom.
