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Pigment is an AI-powered business planning and performance management platform serving enterprise clients like Unilever, Snowflake, and Siemens. Founded in 2019, the company has raised nearly $400M and was named a Visionary in the 2024 Gartner Magic Quadrant for Financial Planning Software.
As a Customer Success Manager, you will own a portfolio of Corporate and Enterprise accounts, ensuring customers achieve high adoption and measurable business value from Pigment. You'll develop trusted advisor relationships with customer executive sponsors, establish and track KPIs, and drive Net Dollar Retention across your book of business.
This is a hybrid role requiring 3 days per week in the Paris office. The position blends commercial and technical responsibilities—you'll need to understand both the business impact of Pigment's capabilities and the technical implementation details that drive customer success. You'll work cross-functionally with Sales, Product, and Implementation teams to ensure smooth onboarding, identify expansion opportunities, and proactively manage customer health and satisfaction.
The ideal candidate has experience managing mid-market to enterprise SaaS accounts, strong communication skills for executive-level engagement, and the ability to translate customer needs into measurable outcomes. You should be comfortable with data-driven decision-making and have a track record of driving retention and expansion revenue.
