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Pigment is an AI-powered business planning and performance management platform that helps enterprises connect people, data, and processes in one integrated solution. Founded in 2019, the company has grown rapidly to 600+ employees across six global offices and has raised nearly $400M from top-tier investors. Pigment is recognized as a Visionary in the 2024 Gartner Magic Quadrant for Financial Planning Software, with customers including Unilever, Snowflake, Siemens, and DPD.
As a Customer Success Manager focused on French mid-market accounts, you will drive adoption and business value realization for a portfolio of Corporate and Enterprise customers. You'll develop trusted advisor relationships with customer executive sponsors, establish measurable goals and KPIs, and ensure customers achieve their strategic objectives with Pigment.
This hybrid role (3 days per week in London office) combines commercial and technical responsibilities. You'll be measured on Net Dollar Retention and will work to expand customer value, reduce churn, and identify upsell opportunities. The role requires fluency in French to support mid-market customers in the French-speaking region, alongside English proficiency for internal collaboration.
You'll collaborate with Sales, Product, and Implementation teams to ensure smooth onboarding, ongoing optimization, and customer success. This is an ideal opportunity for a customer-focused professional who enjoys building relationships, understands SaaS metrics, and can balance strategic account management with hands-on customer engagement.
