SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Spendesk is an AI-powered spend management and procurement platform that helps businesses take control of company spending through an all-in-one solution covering company cards, expenses, invoices, procurement, and financial workflows.
As a Customer Success Manager, you will be the trusted partner for French-speaking mid-market customers, owning a portfolio of approximately 120–150 accounts. This is not a support role—you will drive long-term product adoption, build strong partnerships with Finance Managers, CFOs, and Finance Directors, and help customers achieve measurable value from Spendesk.
Key responsibilities include:
**Build Trusted Customer Relationships**: Manage your customer portfolio with a consultative approach, understanding each customer's business priorities and challenges. Lead regular account reviews, develop success plans aligned with customer objectives, and become a trusted advisor throughout the customer lifecycle.
**Drive Adoption, Value, and Retention**: Guide customers through onboarding and ensure smooth long-term adoption. Monitor account health and product usage, identify churn risks early, and help customers measure and communicate ROI. Support customers through organizational changes and ensure continuous feature discovery and adoption.
**Contribute to Customer Growth**: Identify upsell and cross-sell opportunities based on customer needs and usage patterns. Partner with Account Managers on expansion opportunities and support renewal discussions by demonstrating clear value.
**Represent the Voice of the Customer**: Share structured customer feedback with Product, Marketing, and Sales teams. Identify recurring needs and friction points, support new feature launches in the French market, and contribute to customer advocacy initiatives.
You will work closely with Account Managers, Product, Marketing, and Support to deliver an outstanding customer experience and amplify the voice of French customers across the organization.
Required qualifications: Professional working proficiency in both French and English (essential). Previous experience in Customer Success, Account Management, or customer-facing roles. Consultative approach with strong ownership and autonomy. Ability to build trusted relationships with senior stakeholders. Analytical mindset using customer data to identify risks and opportunities. Excellent communication, organization, and stakeholder management skills.
Desirable experience: SaaS, fintech, payments, accounting, or ERP software. Working with Finance, Accounting, or Operations teams. Managing mid-market customer portfolios at scale. Onboarding, adoption, retention, renewals, or expansion experience. Familiarity with Salesforce, HubSpot, Gainsight, Planhat, Intercom, or similar platforms.
