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Cohere, a leading enterprise AI company headquartered in Toronto, is seeking an experienced Customer Success Manager to lead strategic relationships with French public sector organizations. This role focuses on driving adoption and value realization of Cohere's frontier AI models and products within French government ministries, regional authorities, and public institutions.
You will own the complete customer lifecycle for Cohere's most strategic French government accounts. This includes building trusted relationships with senior stakeholders (ministers, prefects, CIOs, digital transformation leads), developing tailored success plans aligned with government missions and budget cycles, and serving as the primary executive sponsor for your accounts. You'll define and track success metrics relevant to public sector priorities: citizen satisfaction, service delivery improvements, cost savings, operational efficiency, and accessibility.
A critical part of this role is guiding customers through AI adoption—from use case identification and pilot design through production deployment and scaling. You'll lead secure AI implementation projects in complex government environments, navigate legacy system integration, manage data sensitivity concerns, and handle lengthy approval processes (marchés publics). You'll conduct regular executive business reviews demonstrating ROI and strategic impact, and drive contract renewals through consistent value delivery.
You'll also serve as the voice of French public sector customers within Cohere, advocating for features and capabilities addressing government-specific needs. This includes providing strategic feedback to Product and Engineering teams on security, explainability, accessibility, French language support, and ethical AI. You'll contribute to developing French public sector-specific offerings, implementation playbooks, and best practices, and represent Cohere at government forums, working groups, and industry events.
Required: 8+ years in customer success, account management, strategic consulting, or technology delivery in enterprise or government contexts; 3-5 years working directly with French ministries, regional authorities, or public institutions; proven track record managing complex strategic accounts with multiple stakeholders and long sales cycles; experience leading AI/ML, cloud, or enterprise software implementations in secure or regulated environments; deep understanding of French government procurement (Code des marchés publics), evaluation, and governance; active Confidentiel-Défense or higher security clearance (mandatory); fluent French language proficiency.
Desired: comprehensive knowledge of the French public sector ecosystem (central ministries, regions, departments, public enterprises, critical infrastructure); knowledge of RGPD, loi Informatique et Libertés, ANSSI standards, and accessibility standards; experience with France Cloud and Souveraineté numérique frameworks; 3+ years managing GenAI/LLM implementations; experience with France Relance or France 2030 initiatives; background in defense, intelligence, public safety, or national security organizations; management consulting or systems integration experience.
About Cohere
AI / Data / Infrastructure — enterprise generative AI models and tooling for businesses.
