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Anthropic is seeking an experienced Customer Success Manager to drive AI adoption across the Financial Services segment. You'll serve as a strategic partner and trusted advisor to enterprise customers in Banking, Insurance, Asset & Wealth Management, and Data Providers, helping them maximize value from Claude capabilities including Claude Enterprise, Claude Code, and API.
Key responsibilities include building strategic relationships with key decision makers, becoming an expert in Anthropic's product suite, and proactively driving usage planning and optimization. You'll monitor consumption patterns to identify expansion opportunities, serve as a thought partner on product roadmap and new capabilities, and quantify customer value through business outcomes and ROI metrics.
You'll develop and execute change management strategies to drive end-user adoption, including Train the Trainer programs and Center of Excellence development. You'll own the complete customer lifecycle—managing comprehensive account and success plans, conducting Quarterly Business Reviews, and serving as the primary conduit between customers and Anthropic.
The role requires balancing high-touch strategic accounts with efficient coverage models across your industry portfolio. You'll identify new use cases and lines of business not currently onboarded, partnering with customers and Sales to expand Claude adoption across different departments and workflows.
Required qualifications: 6+ years in Customer Success, Technical Account Management, or Solutions Engineering; enterprise Financial Services experience; deep understanding of FSI regulatory, risk, and compliance requirements; technical fluency with AI/ML concepts and API integrations; experience with both consumption-based and seat-based business models; proven ability to manage account portfolios while driving measurable outcomes; strong cross-functional collaboration skills; and passion for AI.
