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qlub is a fast-scaling fintech backed by Mastercard, Mubadala, e&, and Shorooq that removes friction from restaurant payments. The platform enables guests to scan a QR code and pay in seconds—no app, no download, no waiting. Services span Pay-at-Table, Digital Menus, Order-and-Pay, Payment Links, and SoftPOS terminals. With $72M raised and operations across multiple markets worldwide, qlub has doubled headcount in the past year and is scaling aggressively.
As Customer Success Manager (Field-Based), you will drive growth in Southern California by building and delivering results from day one. This is a field-based role requiring most time on-site with restaurant partners across SoCal rather than at a desk.
Key responsibilities include: leading the complete onboarding pipeline for new venues, working cross-functionally with Operations and Product to configure systems and launch restaurants seamlessly; conducting hands-on training sessions for restaurant partners; driving daily active usage and embedding qlub into standard venue operations; building high-trust, peer-level relationships with clients using strong negotiation skills to navigate operational changes and secure adoption; continuously monitoring merchant performance and health metrics to proactively address risks and prevent churn; and partnering closely with Operations to resolve technical issues end-to-end.
You thrive in fast-moving, high-growth environments, move quickly with incomplete information, take real ownership, and think like an operator. You have 3+ years of experience in Customer Success, Implementation, Field Operations, or Account Management, with a proven track record managing multi-stakeholder implementations and delivering high volumes of customer launches on tight schedules. Exceptional in-person and written communication skills, ability to build immediate trust with diverse audiences, valid driver's license, and willingness to travel extensively across SoCal are required. Experience in payments, fintech, hospitality tech, SaaS, or high-growth marketplaces is a plus.
