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Exiger is a FedRAMP-authorized AI platform company that transforms supply chains into strategic advantages for Fortune 500 companies and U.S. government agencies. The 1Exiger platform delivers instant visibility into complex supplier ecosystems, leveraging proprietary data and advanced AI to surface risk, automate compliance, and unlock efficiencies.
As Customer Success Manager for Federal Civilian accounts, you will serve as the primary post-sale relationship owner for a portfolio of government customers. Reporting to the Director of Government Customer Success, you will drive customer adoption, value realization, retention, and long-term success across the platform.
Key responsibilities include:
- Managing a portfolio of Federal Civilian customer accounts and serving as the primary relationship owner
- Developing trusted relationships with government stakeholders, program leadership, and executive sponsors
- Leading customer onboarding, adoption planning, and ongoing engagement to ensure successful platform utilization
- Conducting regular business reviews to communicate customer value and ROI
- Identifying expansion opportunities and upsell potential within existing accounts
- Partnering across Product, Delivery, Support, and Sales teams to ensure customers achieve measurable mission outcomes
- Serving as a strategic advisor, helping customers maximize platform value
- Understanding agency priorities and solving complex customer challenges
This role is ideal for someone who enjoys building executive relationships, solving complex problems, and serving as a trusted partner to government organizations in a fast-moving SaaS environment. Success requires understanding federal civilian agency priorities, building strong stakeholder relationships, and driving measurable customer outcomes.
