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Salary: USD 151,840 - 200,000 / annual
Anthropic is seeking a Customer Success Manager for Enterprise Tech to drive AI adoption across a portfolio of enterprise accounts. You will serve as a trusted strategic advisor to global technology leaders, helping them harness the full potential of Claude's capabilities including API, Claude Code, Cowork, and other surface areas.
In this high-visibility role, you will develop genuine partnerships with customers and key stakeholders, gaining deep understanding of their business objectives, strategic direction, AI vision, and technical needs. You'll leverage both business acumen and technical expertise to serve as a strategic advisor throughout their journey with Anthropic.
Key responsibilities include:
- Building trusting, strategic relationships with key customer decision makers in complex organizations
- Owning customer operations across the account lifecycle, maintaining structured operational assessments and comprehensive account plans
- Becoming an expert in Anthropic's products (API, Claude Code, Cowork) and guiding customers to optimal solutions
- Driving consumption planning and developing credible ROI hypotheses to build the case for expanded investment
- Monitoring usage patterns and identifying optimization opportunities across Claude surface areas
- Serving as a thought partner, socializing product roadmap and engaging Product PMs
- Developing and executing change management strategies including Train the Trainer programs and Center of Excellence development
- Prioritizing across multiple business units and workstreams to build repeatable motions
You will work with a small book of global technology leaders moving fast and pushing boundaries with LLM technology. The insights you gather will directly inform Anthropic's research priorities, product development, and go-to-market strategies.
Anthropic is a public benefit corporation headquartered in San Francisco, committed to creating reliable, interpretable, and steerable AI systems that are safe and beneficial for users and society.
REQUIREMENTS:
- 6+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or Strategy Consulting
- Experience working with F500 technology companies, SaaS platforms, or digital-first businesses at the executive level, ideally including high-growth and established tech companies
- Understanding of organization-wide change or adoption programs (multiple functions, hundreds of users) for products requiring C-suite sponsorship
- Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns across diverse stakeholders (developers, product managers, executives, end users)
- Proven track record managing a portfolio of accounts while maintaining strong relationships and driving measurable outcomes
- Cross-functional collaboration skills with ability to represent the customer positively and rally teams around solutions
- Passion for AI and interest in responsible development of advanced systems; hands-on experience building with Claude Code and automating workflows with agents, skills, and tooling
- Bachelor's degree or equivalent combination of education, training, and professional experience
- Ability to bring order to chaos with a roll-up-your-sleeves mentality
Hybrid policy: Currently expect all staff in office at least 25% of the time; some roles may require more.
