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ServiceTitan is seeking an experienced Customer Success Manager for Enterprise to manage a portfolio of approximately 35 high-touch enterprise accounts serving trade service companies across North America. This role is central to driving customer retention, expansion, and company revenue.
You will develop deep relationships with senior-level executives at your assigned accounts, understanding their business needs and ensuring they maximize the value of ServiceTitan's software platform. Key responsibilities include:
• Managing a portfolio of ~35 Enterprise customers with complex, high-touch needs
• Conducting regular account reviews to assess product usage, identify feature adoption gaps, and coach customers on best practices
• Building and maintaining executive-level relationships while delivering a premium customer experience
• Solving complex customer problems with creative, out-of-the-box solutions
• Analyzing user engagement data and KPIs to drive actionable insights
• Identifying upsell and cross-sell opportunities by segmenting customers appropriately
• Mentoring new hires and supporting the broader customer success team
• Collaborating cross-functionally to continuously improve the customer experience
You bring 4+ years of account management or project management experience in customer-facing roles. You are a self-starter who thrives in fast-paced, entrepreneurial environments, with strong multi-tasking abilities, attention to detail, and data analysis skills. You communicate with confidence, think quickly, and adapt well to changing priorities. Travel is minimal (<15% nationwide).
ServiceTitan offers flexible time off, comprehensive health benefits (medical, dental, vision with high employer coverage), 401k matching, parental leave, fertility/adoption support, and professional development opportunities including leadership training.
