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Salary: USD 86,600 - 139,000 / annual
ServiceTitan is seeking an Enterprise Customer Success Manager to actively manage and develop a portfolio of approximately 35 high-touch trade service company accounts. This is a senior individual contributor role focused on ensuring customer success and driving company revenue retention and expansion.
You will build and maintain senior-level relationships with enterprise customers, regularly gathering intelligence on product usage and coaching them on best practices. Your responsibilities include solving complex customer problems with strategic solutions, analyzing user engagement data and KPIs, identifying upsell and cross-sell opportunities, and continuously improving the customer experience. You will deliver all communications and meetings with executive-level confidence and mentor new hires and members of the non-Enterprise Success Team.
The role involves managing a portfolio of complex, high-value accounts that require proactive outreach, strategic problem-solving, and deep product knowledge. You will work cross-functionally to ensure customers are maximizing the value of ServiceTitan's software platform for their service businesses.
Travel requirement: less than 15% nationwide.
Qualifications:
- 4+ years of combined account management and/or project management experience in a customer-facing role
- Proven ability to multitask and manage multiple projects simultaneously with strong attention to detail
- Self-starter who thrives in entrepreneurial, fast-paced environments with demonstrated capacity to lead, motivate, and collaborate effectively
- Demonstrated ability and interest in project management and data analysis
- Intelligent, quick-thinking, fast learner with solution-oriented mindset
- Adaptable team player with strong communication and organizational skills
- Willingness to travel less than 15% of the time nationally
