SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Motive is a SaaS platform that empowers operations teams—safety, finance, and logistics—to manage drivers, vehicles, equipment, and fleet spend in a single system. The company serves nearly 100,000 customers across transportation, construction, energy, field service, manufacturing, and other industries.
As a Customer Success Manager for Mexico, you will be the primary point of contact for enterprise customers in the region, reporting to the Director of Customer Success. You own a named book of business and are accountable for customer success across their entire lifecycle—from onboarding through renewal and expansion.
Key responsibilities include:
- Owning a portfolio of existing customers for retention, renewal, and expansion
- Ensuring consistent revenue retention and account renewals
- Leading customer adoption, training, and best-practice development
- Maintaining high customer satisfaction and proactively managing account health
- Identifying upsell opportunities across the Motive platform
- Collaborating with Implementation Consultants during rollout and with Account Executives on expansion leads
- Handling Tier 2 product support issues and troubleshooting
- Managing high-volume customer communication via email, chat, and phone
You bring 3+ years of customer-facing experience and 2+ years as a CSM or equivalent (with proven renewal ownership). Bilingual fluency in Spanish and English is required. Experience with Mexico and US-based accounts is a plus, as is logistics industry background. You are resourceful, resilient, relationship-focused, and comfortable with fast-paced, high-pressure environments.
