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G2 is the world's largest software marketplace, recently merged with Capterra, SoftwareAdvice, and GetApp to create a unified platform serving 200M+ annual visitors with 6M verified reviews. The company is transforming B2B software buying through trusted data and insights.
As an Enterprise Customer Success Manager, you will own a portfolio of complex, high-value enterprise customers and drive measurable business outcomes through strategic partnerships. This role combines customer relationship management with commercial acumen and data-driven decision-making.
Key responsibilities include: building success plans that connect G2 solutions (Buyer Intent, paid media, content, review generation) to customer business goals; monitoring adoption and health signals to identify and mitigate renewal risk early; leading executive business reviews and strategic planning sessions; translating customer data and feedback into clear recommendations for both operational and executive audiences; maintaining disciplined account management through Salesforce and CS platforms; and partnering closely with Account Management, Sales, Marketing, and Revenue Operations teams on coordinated retention and expansion strategies.
You will manage multiple customer relationships simultaneously, prioritize by impact and renewal timing, and contribute to the broader Customer Success organization by sharing best practices, identifying advocacy opportunities, and mentoring teammates.
Required qualifications: 5+ years in Customer Success, Account Management, consultative sales, or customer-facing SaaS roles; 3+ years managing Enterprise-level customers; demonstrated success influencing retention, adoption, expansion, or net revenue retention outcomes; experience using AI tools for research; strong discovery, consultation, and communication skills; ability to manage multiple priorities and deadlines; proficiency with Salesforce and Google Workspace; and confidence communicating with both operational and executive stakeholders.
Desirable experience includes supporting B2B marketing, demand generation, revenue operations, or analytics teams; familiarity with marketing automation, intent data, digital advertising, or marketing technology; experience with Customer Success platforms and health-scoring models; and facilitation of executive business reviews and strategic workshops.
