SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
G2 is the world's largest software marketplace, recently unified with Capterra, SoftwareAdvice, and GetApp to create a comprehensive B2B software insights platform serving 200M+ annual visitors and hosting 6M verified reviews.
As an Enterprise Customer Success Manager, you will own a portfolio of complex, enterprise-level customers and drive measurable business outcomes through strategic partnerships. This role combines customer relationship management with commercial acumen and account discipline.
Key responsibilities include:
• Develop and execute success plans that connect G2 solutions (Buyer Intent, paid media, content, review generation) to customer business goals
• Monitor adoption metrics, sentiment, and health signals to identify and mitigate renewal risk early
• Lead executive business reviews, success planning sessions, and strategic workshops with C-suite and operational stakeholders
• Partner closely with Account Management on coordinated retention and expansion strategies
• Translate customer data and product insights into clear, actionable recommendations for both operational and executive audiences
• Maintain disciplined account management through Salesforce and CS platforms, including health scores, stakeholder maps, and account plans
• Identify advocacy opportunities (references, case studies) and mentor team members
You will work cross-functionally with marketing, demand generation, revenue operations, sales operations, and analytics teams. The role requires strong discovery and consultation skills, ability to challenge customer strategy when appropriate, and confidence communicating with both operational and executive audiences.
Required qualifications: 5+ years in Customer Success, Account Management, consultative sales, or customer-facing SaaS; 3+ years with enterprise customers; demonstrated success influencing retention, adoption, expansion, or net revenue retention; experience with AI tools for research; strong communication and organizational skills; proficiency with Salesforce and Google Workspace.
Desirable experience includes B2B marketing/demand generation support, marketing technology familiarity, customer success platforms, executive business review facilitation, and AI-supported customer analysis tools.
