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Socket.dev is a developer security platform that helps teams ship faster by automating security workflows around open source code management. Founded by Feross Aboukhadijeh (long-time open source maintainer), Socket has raised $125M+ in funding and counts customers like Anthropic, xAI, Figma, and Vercel.
You'll join the post-sales team as a Customer Success Manager focused on the EMEA region, working with Security teams at SMB customers. Your core responsibilities include managing existing customer relationships to drive renewals and upsells, meeting revenue targets, conducting quarterly health checks, and ensuring long-term customer growth. You'll collaborate cross-functionally with Go-to-market, Engineering, and Professional Services teams to increase product adoption and create an exceptional customer experience throughout the lifecycle.
Socket operates as a remote-first company with quarterly team off-sites. The role offers meaningful equity, comprehensive health benefits (99% coverage), flexible time-off, and paid parental leave. The company culture emphasizes excellence, urgency, rigorous thinking, trust, ownership, and customer obsession.
REQUIREMENTS:
- 5+ years of experience in a renewals-focused Customer Success role for B2B SaaS
- Experience selling in cybersecurity or related industries
- Proven track record of meeting or exceeding renewal and upsell quotas
- Understanding of how to drive success in early-stage, fast-paced environments
- Collaborative mindset with ability to build meaningful relationships
- Strong written and verbal communication skills, including C-Suite level
- Willingness to take on projects outside normal scope as needed
- Willingness to travel for customer and company meetings
