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Datadog is seeking a Customer Success Manager based in Dublin to drive product adoption, upselling, and cross-selling within our existing customer base. You will own the full customer lifecycle from onboarding through renewal, building strong relationships while identifying and executing growth opportunities.
Key Responsibilities:
- Partner with the sales team to ensure smooth customer transitions and onboarding experiences
- Proactively build and maintain trusted relationships with customers
- Execute the full sales cycle for growth opportunities within existing accounts, including upselling and cross-selling
- Act as a trusted advisor, ensuring customers leverage Datadog solutions effectively
- Monitor usage trends to identify renewal risks and promote greater adoption
- Collaborate cross-functionally with Support, Product, Finance, and Legal teams
You will follow a well-defined customer success methodology to identify unique customer needs and clearly communicate product value. The role emphasizes relationship management and advocacy for positive customer experiences, while also driving measurable business growth.
Datadog operates as a hybrid workplace, valuing office culture for collaboration and creativity while supporting work-life harmony.
Requirements:
- 5-7 years of experience in a customer-facing account role (such as customer success, account management, or similar)
- Strong communication skills with excellent attention to detail
- Proven ability to negotiate contract terms and overcome pricing objections independently
- Experience with upselling and cross-selling in a SaaS or technology environment
- Customer-minded approach focused on delivering maximum value
- Ability to thrive in a fast-paced, solution-focused environment
- Motivated by building long-term relationships and making visible impact
Datadog values diverse backgrounds and encourages applications from those passionate about technology, even if you don't meet every qualification on day one.
