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Salary: AED 35,000 - 50,000 / monthly
Incognia is a location identity and digital authentication platform that helps businesses prevent fraud and protect users through device intelligence and precise location data. The Customer Success team operates at the intersection of technical and business domains, coordinating across fraud prevention, technology, and customer relationships.
As a Customer Success Manager, you will own a portfolio of medium-to-large B2B SaaS accounts, ensuring customers maximize value from Incognia's fraud prevention and authentication solutions. You'll engage in strategic account planning, monitor usage and performance metrics, propose process improvements based on solution capabilities, and coordinate internal teams to resolve customer issues.
Key responsibilities include:
- Conducting strategy meetings with customers to drive adoption and value realization
- Building relationships with key decision makers and stakeholders across your account portfolio
- Monitoring usage metrics and KPIs; proposing improvements to customer processes
- Managing internal coordination to resolve technical issues and implement improvements
- Supporting the sales team on upsell and cross-sell opportunities
- Participating in industry events (SaaS, authentication, anti-fraud, digital identity) to expand knowledge and network
- Contributing to process improvements that enhance operational scalability
You'll work closely with sales, technical integration teams, and internal stakeholders to ensure customer success throughout the customer lifecycle. The role requires maturity, negotiation skills, and the ability to balance technical and commercial perspectives.
