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Salary: USD 120,000 - 160,000 / annual
Skydio is the leading US autonomous drone company, serving defense, public safety, and enterprise customers. The Customer Success team drives technical validation, customer onboarding, and post-sales support for mission-critical UAS solutions.
In this role, you will own the full customer lifecycle for ~20 Public Safety accounts across the Northwest region (OR, WA, ID, UT, MT, CO, KS, NE, IA, MO, MN). You'll be the bridge between enterprise customers and Skydio's technical teams, ensuring successful implementation, adoption, and expansion of autonomous drone solutions.
Key responsibilities:
- Design and execute scalable onboarding and post-sales success processes
- Manage implementation projects with large enterprise customers, tracking timelines and deliverables
- Conduct proactive account management and quarterly business reviews
- Gather and synthesize customer feedback to inform product and engineering roadmaps
- Drive renewals and identify expansion opportunities within accounts
- Advocate for customer needs across Product, Engineering, and Sales functions
- Maintain healthy customer relationships through metrics-based engagement
You should have proven experience in SLED (State/Local/Education) or public safety technology sales/support, with a track record of implementing new hardware and software solutions. Strong project management, communication, and technical aptitude are essential. Experience with commercial UAS systems is highly valued. The role requires ~40% travel and the ability to obtain a Part 107 drone pilot certificate. Based in the Northwest near a major airport is ideal.
About Skydio
Defense / GovTech; Industrial — autonomous drones for defense, public safety, and enterprise.
