SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 89,000 - 118,000 / annual
Datadog is seeking a Customer Success Manager to drive product adoption, upsell, and cross-sell opportunities within our existing customer base. You will proactively manage customer relationships through onboarding, advisory services, and growth initiatives while advocating for customer needs internally.
Key responsibilities include partnering with the sales team on smooth customer transitions, building trust-based relationships, executing the full sales cycle for growth opportunities in existing accounts, and serving as a technical advisor to ensure customers maximize Datadog's observability and security platform. You'll monitor usage trends to identify renewal risks, promote adoption, and collaborate cross-functionally with Support, Product, Finance, and Legal teams.
You bring 5-7 years of customer-facing experience in account management, SaaS, or similar roles. You're an excellent communicator with strong negotiation skills, capable of handling pricing objections and contract discussions independently. You're customer-minded, detail-oriented, and thrive in fast-paced, solution-focused environments. Experience with MEDDIC or similar sales methodologies is valued.
Datadog operates as a hybrid workplace, balancing office culture and collaboration with work-life flexibility. The role includes comprehensive onboarding, sales training (MEDDIC, Command of the Message), professional development, mentorship programs, equity (RSU), and competitive benefits including healthcare, 401(k) match, and paid time off.
