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Pluralsight is seeking a fluent German-speaking Enterprise Customer Success Manager to engage and retain large customers across the DACH region. This role combines consultative account management with data-driven customer advocacy, focusing on helping enterprise clients achieve measurable business outcomes through Pluralsight's learning platform.
You will own strategic relationships with large-scale customers, running Quarterly Business Reviews (QBRs), Executive Business Reviews (EBRs), and on-site consulting engagements. Your responsibilities include understanding customer strategic priorities, proactively mitigating churn risk, developing C-level relationships, and driving platform adoption and renewal/expansion revenue. You'll work cross-functionally to build success plans rooted in business knowledge and data insights, positioning accounts for sustained growth.
The ideal candidate brings proven Customer Success, account management, or client-facing experience with a track record of driving platform adoption and customer outcomes. You should have deep familiarity with the L&D/HR buyer landscape, ideally from HR tech, LMS, or learning platform backgrounds. Data fluency is essential—you'll translate Skill IQ trends, MAU charts, and license utilization reports into narratives that reshape how customers view their investment. You're comfortable operating at executive level, connecting learning outcomes to business outcomes without sounding like a vendor.
Required: fluency in German (written and verbal). Preferred backgrounds include CSMs/account managers from HR tech or learning platforms, Customer Success professionals embedded in L&D/HR programs, former L&D professionals transitioning to commercial roles, or sales engineers/solutions consultants from the talent space ready to move into relationship-led work.
This is primarily a remote role within the EU. Candidates within 50 km of the Dublin office should expect hybrid work (Wednesday/Thursday on-site, Monday/Tuesday/Friday remote). Travel expectations vary by role and business needs. Pluralsight offers competitive compensation, medical coverage, unlimited PTO, wellness reimbursements, professional development funds, and a Pluralsight subscription.
