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Planet designs, builds, and operates the largest constellation of imaging satellites in history, delivering empirical geospatial data via a cloud-based platform to commercial, environmental, and humanitarian sectors. As a Customer Success Manager for Civil Government, you will manage and expand relationships with diverse public sector entities across Europe, the Middle East, and Africa—including national governments, regional authorities, municipalities, and supranational organizations like space agencies and UN programmes.
You will help government customers maximize the value of Planet's imagery and geospatial solutions, ensuring effective integration into workflows for environmental monitoring, emergency response, land management, maritime surveillance, and sustainable development. This role requires navigating complex government structures, procurement cycles, and multi-country stakeholder networks.
Key responsibilities include owning gross and net retention metrics across your book of business, partnering with Account Executives on unified account strategies, mapping long-term account trajectories to identify risks and expansion opportunities, co-creating success plans and quarterly business reviews, building relationships across complex stakeholder networks, leading cross-functional teams through critical milestones, and handling high-stakes situations with composure.
You bring 4+ years of customer success, account management, or similar customer-facing experience ideally with government organizations. You hold a bachelor's degree, are fluent in Arabic and English, and have working knowledge of remote sensing, GIS, or geospatial imagery products. You understand commercial business models, can interpret stakeholder needs with precision, adjust communication based on audience, and possess excellent verbal and written communication skills. Willingness to travel is expected.
Standout qualifications include proficiency with CRM and CS tools (Salesforce, Gainsight, Zendesk), ability to translate customer data into actionable insights, experience with organizational change management, working proficiency in French or Russian, and experience with public procurement and tender processes.
