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Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform enabling organizations in physical operations (agriculture, construction, field services, transportation, manufacturing) to harness IoT data for actionable insights and operational improvement. The company helps digitally transform industries representing over 40% of global GDP.
As a Customer Success Manager, you will be the primary point of contact for top-tier customers post-implementation, working to maximize their value from Samsara's platform. Your responsibilities include understanding customer fleet operations and unique challenges, advising on platform customization, and serving as a long-term strategic partner.
The role is inherently cross-functional, requiring collaboration with Sales, Support, Sales Engineering, and Product teams. You will be exposed to multiple aspects of a hyper-growth, recently public company, with opportunities to influence product direction and customer outcomes.
Key responsibilities:
- Ensure customer success and adoption of Samsara solutions
- Develop deep relationships with key stakeholders at customer organizations
- Identify expansion and upsell opportunities
- Collaborate cross-functionally to solve complex operational challenges
- Provide strategic guidance on platform customization and best practices
- Contribute to customer retention and net revenue retention metrics
You thrive solving problems, building relationships, and taking ownership of customer outcomes. You have a growth mindset, strong communication skills, and the ability to navigate complex technical and business environments. This role offers significant autonomy and career development potential within a fast-scaling organization.
