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AppDome is seeking a Customer Success Manager to own and grow enterprise customer relationships across Brazil. You will manage a high-ARR portfolio of sophisticated mobile security clients, driving retention and expansion through strategic account planning, executive business reviews, and complex renewals.
Key responsibilities include building trusted relationships across all organizational levels (technical teams through C-suite), leading strategic account planning and QBRs tied to measurable customer outcomes, and driving expansion pipeline creation and upsells each quarter. You will serve as a subject matter expert on AppDome's mobile cyber defense platform, introducing new AI-driven defenses and solutions to customers and driving adoption.
You will collaborate closely with Sales, Product, Enablement, Onboarding, and Service Delivery teams to deliver exceptional customer value and seamless experiences. The role requires acting as a strong customer advocate, leading escalations, and resolving obstacles while maintaining high satisfaction scores and NPS insights.
Regular travel across Brazil and the broader LATAM region is expected to meet customers in person, represent AppDome at industry conferences, and stay informed on market and threat trends. You will also collect and share valuable customer feedback, case studies, and references.
The ideal candidate is a strategic, proactive communicator with strong interpersonal skills, a solid technical foundation, and proven experience managing sophisticated, multi-stakeholder enterprise accounts in fast-moving environments. You should thrive in complex sales cycles and have a track record of driving retention and growth in high-ARR portfolios.
