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Salary: USD 89,000 - 118,000 / annual
Datadog is seeking a Customer Success Manager to drive product adoption, upsell, and cross-sell opportunities within our existing customer base. You will proactively manage customer relationships, ensure successful onboarding, and act as an internal advocate for customer needs.
Key responsibilities include partnering with the sales team on smooth customer transitions, building trust-based relationships, executing the full sales cycle for growth opportunities in existing accounts, and advising customers on effective Datadog solution usage. You'll monitor usage trends to identify renewal risks and promote adoption, while collaborating cross-functionally with Support, Product, Finance, and Legal teams.
You bring 5-7 years of customer-facing account experience, strong communication skills, and proven ability to negotiate contracts and overcome pricing objections independently. You're motivated by long-term relationships, driven to make visible impact, and thrive in dynamic, solution-focused environments. Experience with sales methodologies like MEDDIC is valued.
Datadog operates as a hybrid workplace, valuing office culture for collaboration and creativity while supporting work-life harmony. The role includes best-in-breed onboarding, sales training in MEDDIC and Command of the Message, mentorship programs, continuous professional development, stock equity (RSU), and comprehensive global benefits including healthcare, dental, parental planning, mental health support, 401(k) match, paid time off, and fitness reimbursements.
