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Alan is a prevention-focused health insurance company serving 1M+ members across 40K+ companies, with €800M+ ARR. The company integrates insurance, prevention, and care into a unified platform and is expanding across France, Spain, Belgium, and Canada.
As a Customer Success Manager, you will drive customer value and satisfaction by maximizing adoption of Alan's health services, building loyalty, and turning customers into brand ambassadors. You'll work with both B2B and B2C/B2B2C assets, partnering closely with Key Account Managers to reduce churn, facilitate renewals, and identify upsell opportunities.
Key responsibilities include:
- Onboarding new administrators and providing advanced product education
- Promoting Alan products to drive employee and admin adoption
- Handling operational requests from administrators
- Supporting renewals alongside the Key Account Manager team
- Executing engagement initiatives to deepen customer relationships
- Acting as the voice of customers to product teams, identifying dissatisfaction signals and implementing solutions
- Building CSM processes, documentation, and playbooks as the Belgium team scales
- Collaborating cross-functionally with Product, Sales, Engineering, and Data teams
You'll need 3+ years of customer success or account management experience, strong stakeholder communication skills (including C-suite), ability to work independently in a fast-paced environment, and fluency in Dutch and English (French a plus). A genuine interest in health and wellbeing is important.
Alan offers competitive compensation with equity, flexible office arrangements (HQ in Paris, co-working hubs in Belgium, or full remote), comprehensive healthcare coverage, flexible vacation and working hours, top-tier equipment, learning budgets, and dedicated coaching for all employees.
