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Salary: USD 110,000 - 120,000 / annual
Zeta Global (NYSE: ZETA) is an AI-powered marketing cloud that leverages advanced artificial intelligence and trillions of consumer signals to help marketers acquire, grow, and retain customers more efficiently. The Zeta Marketing Platform (ZMP) unifies identity, intelligence, and omnichannel activation into a single platform powered by one of the industry's largest proprietary databases and AI.
We are seeking a results-oriented Customer Success Manager to drive client outcomes and revenue growth across our publisher (Supply) partners. In this role, you will own a portfolio of accounts end-to-end, responsible for renewals, expansion, and long-term partner value. You will act as a strategic advisor to your clients, aligning Zeta's solutions to their business goals while ensuring strong platform adoption and measurable performance.
Key Responsibilities:
Own Revenue & Account Growth: Manage a book of business with accountability for renewals, upsell, and cross-sell within existing publisher accounts. Build and manage a pipeline of expansion opportunities; maintain visibility into account growth and pacing to goals. Monitor account performance against forecasts and identify risks and opportunities early.
Drive Strategic Client Engagement: Serve as the primary point of contact and trusted advisor for assigned accounts. Lead client communications including business reviews (QBRs/ABRs/SBRs), performance updates, and strategic planning sessions. Develop a deep understanding of partner KPIs, monetization strategies, and success metrics.
Deliver Performance & Insights: Analyze campaign and platform performance to provide proactive, data-driven recommendations. Collaborate with internal teams (Product, Engineering, Operations) to resolve issues and optimize partner outcomes.
You will operate with clear accountability to revenue targets, pipeline development, and account health, while maintaining a high bar for client experience. This role requires a balance of strategic thinking, operational discipline, and proactive client engagement.
Requirements:
- 3+ years of customer success, account management, or sales experience in a B2B SaaS or technology environment
- Proven track record of managing customer renewals, upsells, and expansion revenue
- Strong communication and presentation skills; ability to lead executive-level conversations
- Experience in digital media, ad tech, or publisher ecosystems
- Understanding of Ad Serving, CRM data/audiences, Ad Tags, and Email Service Providers (ESP)
- Basic understanding of HTML and campaign setup processes
