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Wunderkind is a performance marketing platform that uses AI and data to help brands acquire and retain customers through personalized, one-to-one messaging across websites, email, text, and ads. The company was founded in 2010 and focuses on enabling brands to create genuine customer relationships at scale.
As a Customer Success Manager, you will partner with Wunderkind's largest enterprise clients to drive exceptional outcomes on the Autonomous Marketing Platform. This is a highly technical role that requires deep proficiency with the proprietary platform and the ability to execute data-driven strategies that optimize customer engagement across digital channels.
Key responsibilities include:
Client Management & Strategic Advisory (40%): Serve as the primary operational point of contact for enterprise clients, building relationships across their organization from practitioners to renewal decision-makers. Set clear expectations on scope, timelines, and trade-offs. Partner with the account team on renewal and growth conversations, bringing performance narratives and strategic recommendations. Enable clients to extract real value from Wunderkind's analytics and campaign management UI. Run regular check-ins, ideation sessions, and process reviews that clients find valuable. Own the campaign performance narrative in Executive Business Reviews.
Campaign Ideation & Execution (40%): Lead end-to-end project management of client campaigns from concept to launch, ensuring alignment with business goals and on-time delivery. Proactively propose campaigns clients hadn't considered. Collaborate with Professional Services, Product, and Analytics teams to deploy campaigns, troubleshoot issues, and implement optimizations. Provide QA oversight on campaign builds and integration to ensure quality before client delivery. Monitor platform performance and client KPIs, surfacing risks and opportunities proactively. Maintain clear documentation including performance reports, action plans, and feedback summaries.
Success is measured by Gross & Net ARR retention, platform adoption, client performance, and NPS. You'll work with some of the world's most prominent consumer brands on technology that materially impacts their revenue.
