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UiPath is seeking a Customer Success Manager to serve as a strategic advisor and trusted partner to enterprise organizations, helping them realize transformational business value through automation and agentic AI. You will guide executive and operational leaders through adoption journeys, value realization, and long-term digital transformation initiatives.
In this role, you'll build and maintain trusted relationships with C-suite executives, operational leaders, IT stakeholders, and business teams. You'll serve as the primary post-sales strategic advisor, aligning UiPath's automation and Agentic AI capabilities to customer priorities. You'll develop and execute comprehensive success plans that drive measurable outcomes, platform adoption, retention, and expansion, and facilitate executive business reviews and value realization discussions.
You'll lead complex, multi-workstream transformation programs involving diverse stakeholders across business, operations, technology, and change management. This includes establishing governance structures, success metrics, risk management frameworks, and executive reporting mechanisms. You'll coordinate resources across Sales, Professional Services, Solution Engineering, Support, Product teams, and partner ecosystems, proactively identifying and mitigating risks while maintaining program momentum.
Leveraging industry experience, you'll identify high-impact, scalable automation opportunities across your customer portfolio and support delivery teams through requirements gathering and process/technology redesign. You'll stay current on industry trends, regulatory changes, Agentic AI innovations, and automation technologies, serving as a trusted advisor on industry-specific use cases and best practices.
You'll help customers define, measure, and communicate the business impact of automation and AI initiatives, translating technical capabilities into compelling business outcomes for executive and operational audiences. You'll identify expansion opportunities by aligning UiPath solutions to evolving customer needs and drive customer advocacy through successful outcomes and strong partnerships.
Required: 10+ years in Customer Success, Program Management, Management Consulting, Strategic Account Management, or related customer-facing roles. Proven track record leading large-scale, multi-workstream programs with cross-functional stakeholders and executive governance. Strong ability to translate complex concepts into clear, business-focused messaging. Exceptional communication, presentation, facilitation, and stakeholder management skills. Executive presence with demonstrated ability to influence without authority. Experience building business cases, driving organizational alignment, managing risk, and achieving measurable customer outcomes. Comfort discussing automation, AI, cloud technologies, and enterprise software. Demonstrated ability to rapidly learn and adopt emerging technologies. US Citizen required.
Preferred: Experience in enterprise organizations or technology environments, enterprise IT, digital transformation, or operational excellence programs. Management consulting or transformation consulting background. Experience with SaaS, automation, AI, workflow, or digital transformation platforms. Bachelor's degree required; advanced degree preferred.
