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Thumbtack is a home services marketplace that helps millions of homeowners find and hire local service professionals. As a Customer Success Manager, you will lead a team of 8-10 Success Associates who work directly with customers to drive retention, expansion, and revenue growth.
You'll oversee a portfolio of high-value customers in key markets, coaching your team to understand customer project goals and help them extract maximum value from the Thumbtack platform. Your responsibilities include managing team performance against revenue targets, providing education and coaching to associates, recognizing customer wins, and serving as a bridge between customers, service professionals, and internal product teams.
You'll become a product expert, clearly articulating how Thumbtack solves customer pain points in home project planning and execution. You'll also gather customer feedback and relay insights to product teams to drive continuous improvement.
The ideal candidate brings 2+ years of customer success, sales, account management, or customer-facing leadership experience. You should have a proven track record managing customer portfolios, driving revenue growth, and building strong relationships. Experience in marketplace platforms, Salesforce or similar CRM systems, and sales/GTM leadership is highly valued. You're a quick learner, excellent communicator, and thrive in fast-paced, revenue-driven environments. You're adaptable, cross-functional, and passionate about customer success.
