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Sweep is seeking a Customer Success Manager with strong technical expertise in Salesforce to drive customer adoption, retention, and expansion. You will serve as the primary post-sale contact for enterprise customers, managing their journey from onboarding through ongoing optimization.
Key responsibilities include developing and executing customer success plans aligned with business objectives, conducting quarterly business reviews with performance metrics, and managing contract renewals. You'll identify and pursue upsell and expansion opportunities by understanding each customer's Salesforce architecture, GTM processes, and data structure, then configuring and optimizing Sweep within their environments.
You'll provide hands-on technical guidance during platform rollout, lead technical conversations with admins, ops leaders, and executives, and partner closely with Product and Engineering teams to surface customer feedback and feature requests.
The ideal candidate brings 3+ years of Customer Success, Salesforce consulting, or technical account management experience in B2B SaaS or systems integration. You must have deep expertise in Salesforce CRM including automation, workflows, reporting, and integrations. You should have a proven track record driving adoption and value realization in complex, data-driven environments, with strong communication, problem-solving, and stakeholder management skills.
Sweeep is a venture-backed startup supported by Insight Partners and Bessemer Venture Partners, with teams across New York, Portugal, Tel Aviv, Spain, and the Philippines. The company operates as a people-first community focused on collaboration and innovation.
