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Salary: USD 86,000 - 98,000 / annual
Spring Health is a global mental health platform on a mission to eliminate barriers to mental health care. The company operates an AI-native platform delivering personalized support through self-guided tools, coaching, therapy, medication management, and specialty care. Spring Health reaches over 170 million people worldwide through employers, health plans, and partners, with outcomes validated by JAMA Network Open and the Validation Institute.
As a Customer Success Manager, you will own day-to-day relationships with mid-market and SMB customers, serving as their account owner, product expert, and mental health advocate. You will manage the full customer lifecycle from onboarding through renewal, building rapport with decision-makers to drive product adoption and best practices. Key responsibilities include creating and presenting data-driven business reviews to senior HR executives, discovering expansion opportunities, collaborating cross-functionally to enhance customer experience, and supporting the sales team with finalist calls and customer references.
Success in this role means achieving 100% Net CACV Retention (Net Revenue Retention) for your book of business through effective renewals, upsells, and variable revenue generation. You will participate in weekly team meetings, maintain accurate CRM records, and use data visualization techniques to present customer satisfaction metrics and key findings.
Required qualifications include 3+ years of experience in account management, customer success, implementation, or healthcare management. You must have demonstrated success in upselling and retaining customers, experience with SaaS platforms, lifecycle contract renewal ownership, and proficiency with data visualization and CRM systems. A Bachelor's degree is preferred. You should have a passion for transforming the U.S. healthcare system, particularly mental health, and be willing to travel approximately 15% as needed.
