SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 82,000 - 130,000 / annual
Sphera is a global enterprise software provider specializing in environmental, health, safety, and sustainability (EHS) management solutions. As a portfolio company of Blackstone, Sphera serves mid-market to enterprise customers seeking to optimize their ESG performance and compliance.
In this Customer Success Manager role, you will own relationships across a portfolio of SaaS customers, guiding them from onboarding through renewal and expansion. You'll be the primary point of contact for your accounts, ensuring they achieve their defined success metrics and derive measurable value from the platform.
Key responsibilities include:
**Customer Adoption & Enablement**: Partner with customers during onboarding to ensure they meet key success criteria. Educate them on product features, updates, and use cases to drive adoption and platform proficiency.
**Relationship Management**: Build trusted, long-term relationships through regular check-ins, proactive communication, and partnership reviews. Monitor customer health scores using data-driven insights to identify risks and opportunities for engagement improvement.
**Cross-functional Collaboration**: Work closely with Support, Product, Engineering, Services, and Renewals teams to resolve customer issues, escalate product feedback, and communicate outcomes back to accounts. Represent customer needs internally and advocate for their success.
**Data & Insights**: Track adoption metrics and customer activity using CRM/CSP tools (Salesforce, Clari, Vitally, etc.). Prepare business reviews and performance reports. Identify behavioral patterns to improve processes and customer outcomes.
**Retention & Growth**: Contribute to renewal activities by ensuring customers achieve desired outcomes. Identify expansion opportunities and collaborate with Sales on cross-sell and upsell motions.
You'll thrive in this role if you're customer-centric, data-driven, and comfortable managing multiple priorities in a fast-paced environment. The position offers the opportunity to directly impact customer success while working with a values-driven organization backed by a leading global investment firm.
**Requirements:**
- 2–5 years of experience in Customer Success, Account Management, Support, or related customer-facing role, preferably in SaaS
- Experience with enterprise SaaS or EHS/sustainability/product stewardship software is a plus
- Strong communication and interpersonal skills; ability to build rapport with diverse customers
- Passion for technology and willingness to learn SaaS products deeply
- Problem-solving mindset with ability to manage multiple tasks and priorities
- Experience with CRM or CSP tools (e.g., Salesforce)
- Bachelor's degree or equivalent experience
