SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Join Sitetracker's Customer Success organization as a Customer Success Manager responsible for driving tangible value and ROI for enterprise customers. You will own strategic relationships with a portfolio of 10-15 enterprise customers, developing comprehensive success and account plans that articulate ROI, business value, and Sitetracker-driven strategies.
Key responsibilities include conducting deep discovery to uncover growth opportunities, proactively assessing customer issues and developing mitigation plans to prevent churn, and ensuring long-term satisfaction and advocacy. You will navigate complex customer organizations, engaging effectively with stakeholders at all levels while maintaining appropriate communication cadences.
You will demonstrate business value realization by identifying business value metrics specific to each customer's processes, quantifying and achieving measurable outcomes aligned with their objectives. You will create jointly-owned success plans with customers and validate business value directly with executive stakeholders.
The role requires strong independent judgment in managing complex customer scenarios, excellent stakeholder management skills, and the ability to drive efficiencies by advocating for process improvements. You will leverage technical insights and industry knowledge to act as a trusted advisor, drawing on prior experience in technically focused roles such as pre-sales, solutions engineering, or implementations.
You should proactively anticipate issues and blockers, communicate effectively across multiple stakeholder groups, and consistently identify creative, customer-specific business value metrics and KPIs. This position offers the opportunity to shape customer success strategies and contribute to retention, expansion, and advocacy through proven value delivery.
