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Sauce is a restaurant technology platform offering commission-free delivery and pickup with proprietary delivery optimization. The company serves the $105B US local restaurant market and is headquartered in NYC and Tel Aviv.
As a Customer Success Manager, you will manage a growing portfolio of restaurant accounts, driving order growth, retention, upsells, and referrals. You'll be the primary point of contact for restaurant partners throughout their lifecycle—from onboarding through adoption and renewal. The role requires 3-4 days per week in the field visiting customers in the Miami area.
Key responsibilities include:
- Educate restaurants on Sauce's product offerings, proprietary technology, and financial benefits
- Collaborate with Sales and Onboarding teams to bring new partners live on the platform
- Monitor key success metrics and KPIs; proactively identify growth opportunities
- Manage the entire renewal process for assigned accounts, encouraging upsells and cross-sells
- Serve as the main escalation point for day-to-day support tickets
- Gather restaurant feedback and report insights to inform product and messaging improvements
- Act as an internal ambassador for restaurant partners
- Achieve monthly, quarterly, and annual growth and retention targets
You bring 3+ years of experience in restaurant success, account management, or restaurant operations (tech or on-premise). You're data-driven, detail-oriented, and patient. You communicate clearly, listen actively, and solve problems with pride. You're comfortable working with offshore teams, have strong QA processes, and are excited about field-based customer engagement. CRM experience (Salesforce, HubSpot) is required.
