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Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform enabling organizations in physical operations—agriculture, construction, field services, transportation, and manufacturing—to harness IoT data for actionable insights and operational improvement. The company helps digitally transform industries representing over 40% of global GDP.
As a Scaled Customer Success Manager, you will ensure customers adopt the Samsara platform, realize measurable business value, and renew and expand with confidence. You'll pick up where the Implementation team leaves off, working closely with top mid-market customers to understand their fleet and unique challenges, advising on platform customization, and becoming their long-term strategic partner.
This role takes a more technical approach to account management than typical CSM positions. You'll need to learn, understand, and convey the value of Samsara's complex products and features—including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring—to large mid-market accounts.
You will work cross-functionally with Sales, Support, Finance, Renewals, Sales Engineering, Customer Education, and Product teams, giving you exposure to multiple aspects of a hyper-growth, recently public company. Your work directly impacts whether truck drivers deliver goods safely and on time, whether students are transported safely, and whether critical infrastructure is restored efficiently.
You should thrive at solving complex problems, building and maintaining strong relationships with customers and internal stakeholders, and taking ownership of your career development in a fast-paced environment. This position is remote for US-based candidates, with restrictions on certain metros (Alaska, Austin, Boulder, California, Chicago, Connecticut, Dallas, Denver, Houston, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle, and Washington D.C.).
