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RoadSync powers commerce across the logistics ecosystem with financial tools for warehouses, carriers, and repair and tow operators. As a Customer Success Manager (titled Account Manager), you will own a portfolio of existing customers, building relationships, driving product adoption, and protecting revenue. You'll run proactive outreach focused on engagement, retention, adoption, and growth. Key responsibilities include spotting declining usage and churn signals early to build remediation plans, identifying expansion and cross-sell opportunities aligned to customer needs, leading regular check-ins and business reviews, handling escalations with clear communication, maintaining accurate CRM records, and partnering cross-functionally with Implementation, Sales, Support, Product, and Operations. You'll be accountable for hitting individual and team retention and revenue targets.
Success in this role means owning your book of business with clarity on which customers need attention, where risks lie, and where growth opportunities exist. Every customer conversation has a clear purpose and leads to measurable next steps. You build genuine relationships while maintaining commercial discipline—helping customers win while growing the partnership.
RoadSync is a fast-growing fintech/logistics platform (Pacesetter's fastest-growing private company two years running) based in Midtown Atlanta. The team is diverse and customer-obsessed, with visibility into company operations and mentorship from leaders across functions.
REQUIREMENTS:
- 2+ years in Account Management, Customer Success, Relationship Management, Sales, or similar customer-facing role
- Experience owning a portfolio or book of business
- Strong relationship-building and communication skills
- Ability to connect customer needs to the right product solutions
- Comfort discussing account performance and growth directly with customers
- Sharp organization, prioritization, and follow-through
- Ability to juggle multiple accounts and priorities
PLUS (preferred):
- CRM platform experience (e.g., HubSpot)
- Background in payments, fintech, transportation, trucking, towing, repair, or logistics
