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Ripple is seeking an experienced Customer Success Manager to drive revenue, adoption, and retention across its Treasury customer base in EMEA. You will own a portfolio of strategic enterprise accounts, serving as a trusted advisor to Heads of Treasury, Finance leaders, and CFOs.
Key responsibilities include: managing a book of strategic enterprise treasury accounts with ARR ownership; developing deep understanding of each customer's treasury operations, technical landscape, and business needs; building senior-level relationships and serving as a Ripple advocate; running quarterly business reviews and executive success reviews with financial and business value analysis; maintaining early-warning visibility of churn risk and developing account strategies for renewal, upsell, and cross-sell opportunities; championing product innovation and adoption across your portfolio; driving customer references and advocacy; leading customer events across EMEA; resolving complex product and operational issues through cross-functional partnerships; representing the customer voice to Product, Engineering, and GTM teams; maintaining operational excellence and account data quality; contributing to scalable CS processes and mentoring team members; and identifying internal process improvements.
You bring 4+ years in customer-facing enterprise SaaS, FinTech, or financial services roles (ideally Customer Success or strategic account management). Deep domain expertise in corporate treasury—cash and liquidity management, forecasting, netting, payments, settlement, and bank connectivity—is essential, ideally from hands-on practitioner experience. Direct experience with Treasury Management Systems (Ripple Treasury, Kyriba, IT2, Quantum, or similar) as an implementer, power user, or vendor advisor is required. You have a proven track record managing strategic enterprise account portfolios with meaningful ARR ownership and driving measurable adoption, retention, and expansion outcomes. You excel at multi-stakeholder management in complex enterprise environments, including C-level engagement. You have experience running QBRs and executive reviews, conducting value analysis against customer financial targets, and building relationships across cross-functional global teams. Familiarity with CS tooling (Salesforce, Gong, Gainsight) and analytics/BI tools (Pendo, Qlik Sense) is a plus. Fluency in English is required; German and/or French are advantageous. You are self-motivated, proactive, and driven to create impact.
