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Salary: USD 84,700 - 106,000 / annual
Recharge is the subscription platform powering over 20,000 brands globally, including quip, Dr. Squatch, and Blueland. As a Customer Success Manager (Tier 3), you'll own a book of 50–70 growth-stage merchants and drive retention, adoption, and long-term success on the Recharge platform.
You'll build deep understanding of each merchant's business goals, technical setup, and success metrics to guide meaningful adoption of Recharge features. Key responsibilities include owning merchant retention through proactive risk management and customer advocacy, leading regular business reviews and success planning conversations, and partnering with Sales to support renewals and upsells. You'll use data and customer health signals to prioritize work, identify risk, and uncover growth opportunities. You'll act as a trusted guide through support and product issues, setting clear expectations and driving efficient resolution.
The Tier 3 Customer Success team sits at the intersection of product expertise, merchant strategy, and commercial outcomes. This team is known for technical depth, bias toward action, and close partnership across Sales, Product, Technical Support, and Implementations.
You'll bring experience managing a book of business with accountability for retention and product adoption in a SaaS environment (eCommerce and Shopify experience strongly preferred). You'll demonstrate technical aptitude—quickly learning product behavior, understanding integrations or APIs, and explaining technical concepts clearly to customers. You're comfortable supporting customers with semi-complex workflows or technology stacks and using data tools like Salesforce or Looker to assess customer health. You balance empathy with strong judgment, collaborate cross-functionally, and bring a growth mindset with coachability in a fast-moving environment.
