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Qapita is a Series B equity management platform serving over 2,000 clients across Asia, ANZ, and the US. The company provides cap table management tools for startup founders, portfolio management and valuation tools for VCs, and equity/ESOP management solutions for private and public companies. Qapita also offers equity compensation consulting, valuation expertise, and private market liquidity solutions.
The Customer Success Manager will support Qapita's growing customer base across Southeast Asia and globally. This role combines strategic customer relationship management with operational execution and data-driven decision-making.
Key responsibilities include: developing and implementing customer success strategies aligned with customer lifecycle stages and renewal cycles; partnering with product, valuations, and consulting teams to enhance customer outcomes; planning and executing projects to drive product adoption and usage; designing and launching customer education campaigns on product features and equity management best practices; monitoring and reporting on key metrics including product adoption, churn, CSAT, and renewal pipeline health; maintaining operational oversight to ensure CS targets and KPIs are achieved; and managing relationships with diverse stakeholders to identify expansion opportunities.
The ideal candidate brings 2-4 years of customer success experience, preferably in finance, fintech, or SaaS. Required skills include strategic thinking, analytical capability, operational efficiency, strong communication and collaboration abilities, and proficiency with CS tools and technologies. The role demands a data-driven mindset, proven stakeholder management experience, and exceptional relationship-building skills with a genuine customer-centric orientation. Experience with systematic process management and high-quality service delivery is essential.
