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Prezent is seeking a Customer Success Manager to drive adoption and long-term value realization for enterprise SaaS customers. This is a fully remote role based in India with shift timings 6 PM to 2 AM IST.
You will manage a growing portfolio of commercial and enterprise client accounts, each at different lifecycle stages. Your primary responsibilities include proactive account management and expansion, driving customer retention and identifying upsell opportunities, and implementing product adoption programs to maximize customer value.
Key duties:
- Oversee client relationships and cultivate strong connections with key stakeholders to understand business goals and objectives
- Partner with Sales to achieve high retention rates and identify expansion opportunities; implement proactive account monitoring and risk assessment to mitigate churn
- Conduct regular check-in calls and strategic business reviews to ensure alignment between customer objectives and outcomes
- Spearhead introduction and implementation of new products and features within accounts
- Collaborate with Marketing to showcase customer success stories and promote Prezent's value proposition
- Act as liaison between customers and internal teams (Product, Engineering, etc.), channeling feedback and managing improvement requests and bug reports
- Develop and execute customer adoption programs
You should have 4–6 years of relevant experience in Customer Success, Consulting, Sales, Professional Services, or Account Management. Direct experience with large commercial/enterprise customers (directors to SVPs) is essential; SaaS experience is required. Familiarity with common SaaS solutions (Salesforce, O365, Zoom, G Suite) and proficiency in Salesforce and ServiceCloud is preferred.
You are self-driven, thrive in fast-moving environments, and have strong customer-facing and presentation skills. Startup experience is a plus. You demonstrate the ability to handle difficult situations and resolve them effectively.
Compensation includes ESOPs (Employee Stock Options), competitive commission based on Gross Retention, User Activation, and Customer Health, and a comprehensive benefits package aligned with India market standards. The company offers a fully remote work culture with best-in-class collaboration tools and emphasizes professional growth and continuous learning.
